SayPro provided Systems Support Training to 18 people on 09 January 2022 in partnership with Accenture – SayPro Daily Reporting

SayPro Daily Report
Date: 09 January 2022
Program: Systems Support Training
Location: Diepsloot
Facilitator/Trainer: SayPro Chancellor Mr. Jeffrey Motapina
Partner Organization: Accenture
Reported by: SayPro Chief Development Officer Mrs. Regaugetswe Netshiozwe

1. Overview

On 09 January 2022, SayPro, in partnership with Accenture, successfully delivered a full-day Systems Support training session to 18 participants. This initiative forms part of SayPro’s broader commitment to equipping individuals with technical support skills that are vital for today’s digital-driven job market and economic participation.

2. Objectives of the Training

To introduce participants to core concepts of systems support and IT infrastructure

To build knowledge of troubleshooting techniques and system maintenance

To enhance employability by equipping participants with essential IT support competencies

To encourage collaborative learning and peer-to-peer knowledge exchange in technical environments

3. Training Content Covered

The session focused on the following Systems Support areas:

Introduction to Systems Support – understanding IT systems, hardware, and software environments

Operating Systems Management – installation, configuration, and troubleshooting of common OS platforms

User Support Skills – handling user queries, setting up accounts, and managing permissions

Network Basics – understanding LAN/WAN, connectivity troubleshooting, and internet protocols

System Maintenance and Security – updates, backups, and basic cybersecurity practices

4. Participant Engagement

All 18 participants were actively involved in both practical and theoretical exercises

Hands-on troubleshooting activities allowed participants to apply their knowledge in real scenarios

Group discussions encouraged sharing of experiences and problem-solving approaches

Feedback indicated participants appreciated the balance of theory and hands-on learning

5. Outcomes and Impact

Participants gained practical knowledge in supporting and maintaining IT systems

Many demonstrated immediate improvement in diagnosing system errors and providing solutions

Some participants reported feeling better prepared for IT support roles or internships

Collaboration during exercises fostered teamwork and professional peer networking

6. Challenges and Recommendations

Challenges:

Some participants had varied prior exposure to IT systems, creating differences in learning pace

Limited availability of equipment meant participants had to share during practical sessions

Recommendations:

Provide additional sessions focusing on advanced systems support and networking

Increase access to individual equipment to maximize hands-on practice

Explore mentorship opportunities for participants interested in IT support careers

7. Conclusion

The Systems Support training delivered on 09 January 2022 by SayPro, in partnership with Accenture, was a great success. It reinforced the shared commitment of both organizations to empower participants with practical technical skills, bridging gaps in employability and creating opportunities in the IT support field.